Shipping & Returns
Original sales receipt must accompany returns.
We accept returns for exchange or refund up to 30 calendar days after delivery of the product for any reason. At our sole discretion after 30 calendar days, we will offer an exchange or store credit. Items should be returned:
- without showing signs of wear or damage (normal handling and use is allowed)
- within 30 calendar days of the delivery date
- must not be a special order or a custom order
- unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item’s particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
Again you must contact us within 30 days if you intend to return any item back to our store. Items returned to us after 30 days and without contacting us will not be refunded.
Customer is responsible for shipping costs if seller is not at fault.
OutWest Systems Inc.
5037 List Drive
Colorado Springs, CO 80919
Customer Service Number: (855) 697-6228